About the role

We're hiring a Concierge to help our customers secure the best deals on vehicles through a combination of exceptional customer service and skilled negotiation. Every Concierge deal is a real buyer trusting CarEdge with a major life purchase. Your job is to make that trust worth it: understand what they need, set realistic expectations, negotiate hard on their behalf, and get them into the right car at the right price with a great experience along the way.

What you'll own

• Client consultation and expectation alignment. Engage with customers to understand their vehicle needs, preferences, and budget. Set clear, realistic expectations for what CarEdge can achieve based on current market conditions.
• Deal negotiation and facilitation. Research market conditions and negotiate with dealerships to secure the best possible deal for the customer. Company tools are the required starting point for every deal.
• Customer communication cadence. Maintain daily communication with active customers so they always know where their deal stands and what happens next. Set expectations proactively rather than reactively.
• CRM discipline. Use company tools to manage client interactions, document progress, and keep deal flow moving. All deal notes are tracked in company systems.
• Team collaboration. Work closely with the rest of the Concierge team, the Fulfillment Manager, and Product to surface what's working, what isn't, and where we can serve clients better. Your feedback shapes the product.
• Customer satisfaction. Maintain high customer satisfaction scores measured by post-deal feedback. Meet or exceed the minimum satisfaction thresholds.

Who you are

• Experience in automotive sales. You've worked car deals before and have served in a role where the customer relationship and the outcome both mattered.
• Proven negotiation skills and a real understanding of vehicle pricing, leasing, and financing. You know what “a good deal” actually looks like in the current market.
• Excellent written and verbal communication. You represent CarEdge to buyers in every interaction. How you write and how you speak matters.
• Technology fluent. You have a proven track record of using new tools and technologies in your day to day, and you're comfortable leveraging AI to increase your efficiency.
• Independent operator. You can manage your own deals and hit your own goals without daily supervision.
• Customer-first mindset. You genuinely care about getting the buyer a great outcome, not just closing the deal.